Refunds for paid promotion

You may request cancellation before the scheduled placement begins. If the service has not started, we will return the amount paid to the original payment method, except any non-refundable amount that was clearly disclosed and agreed before purchase.

• If we fail to provide the placement as described, we will offer a suitable re-run or refund the affected unused portion.
• Duplicate charges and payments taken in error will be refunded.
• A change of mind after a correctly delivered placement has started is not normally refundable.
• If we remove a promotion because it breaches our published rules, any refund depends on the circumstances and work already delivered.

Email billing@rankhigh.ai with the account email, product name, payment reference and reason for the request. We will review the delivery record and reply with the outcome. Any approved refund is sent through the original payment provider; bank processing time is outside our control.

Nothing here limits rights that cannot be excluded under applicable consumer law. Paid promotion is also governed by our terms of use and advertising policy. Last updated: 17 September 2026.